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Shipping & Customer Care

Monday to Friday 9am  - 5pm
Email: care@aleadingidea.com 

Shipping information

Delivery time: 4-6 days*

 

*Kindly note that delivery times commence from the date of dispatch.

Important information 

On Booking : Our shipping will send a E-mail notification after your order has been confirmed 

Tracking : A tracking number along with Purchase Invoice will be generated and Email notification will be send 

 

Returns & Exchanges

 

Please note that, in order to create a pleasant shopping experience, we have a 14 days return or exchange policy.

 

RETURNS

 

Make sure the product is in the same condition in which it was delivered to you, with all identification tags, packaging and seal still attached.

 

Send us an email to care@aleadingidea.com with your return request. Once your return has been approved you will receive a return-shipping label and return invoice.

 

Print out the return-shipping label and return invoice received after contacting us by email.

 

Paste the return-shipping label and invoice on the package prior to the pick-up and our delivery company will contact you for the pick-up

 

EXCHANGES

 

Subject to stock availability, purchased items are exchangeable into a different size and/or colour.

 

Please send us an email to care@aleadingidea.com with your exchange request before shipping the item.

 

Exchanges are only processed upon receipt of returned and undamaged merchandise, and are based on stock availability.

 

Exchanges are shipped to you free of charge. Should you be interested in a different style, return your item(s) to us and simply purchase the new piece separately.

 

Quality guarantee

If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.

If the item(s) have a manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately.